Subscription Billing, Refund and Cancellation Policy

This Policy applies to ToolOn subscriptions email credits add ons and other digital purchases. It should be read with the pricing page order summary and Terms of Service.

1 Free Services

No refund applies to a Browser Tool or feature provided without charge. ToolOn may introduce fair usage limits or paid features after giving the notice required by the Terms.

2 Subscription Cancellation

A customer may cancel renewal through account billing settings or by contacting sales@scriza.in from the registered email. Cancellation stops the next automatic renewal. Access continues until the end of the current paid term unless the account is suspended for breach. No cancellation fee is charged by ToolOn. A payment provider or bank may apply its own charges.

3 Refund Eligibility

• Duplicate charges or an amount collected after a confirmed cancellation will be refunded after verification.
• A payment marked successful by the bank but not credited to the ToolOn order will be reconciled. If activation cannot be completed the collected amount will be refunded.
• A first paid subscription may be refunded when the request is received within seven calendar days of purchase and the account has used less than ten percent of the included email credits and has not materially used a premium feature. Payment gateway charges and taxes will be treated as required by law and provider rules.
• If ToolOn permanently discontinues a paid service during an active prepaid term ToolOn may provide a reasonable migration credit replacement service or pro rata refund for the unused period.
• Any statutory consumer right that cannot be excluded will be honoured.

4 Non Refundable Items

• Consumed email credits messages accepted for processing usage based charges and completed add on usage.
• Renewal charges where the customer did not cancel before renewal except where law requires otherwise or ToolOn confirms an error.
• Accounts suspended or terminated for spam fraud phishing unlawful conduct chargeback abuse or material policy breach.
• Loss caused by an unverified domain incorrect DNS customer content recipient list quality poor reputation mailbox filtering or a third party recipient system.
• Credits promotional benefits coupons trials setup assistance and custom work expressly stated as non refundable before purchase.

5 Refund Request Process

Send the registered account email order or invoice number payment date amount transaction reference reason and relevant evidence to sales@scriza.in. ToolOn may request identity or payment verification. A decision will normally be communicated within seven business days. Approved refunds are sent to the original payment method and may take five to ten business days after approval depending on the bank gateway and payment rail.

6 Failed Pending and Chargeback Transactions

A pending or failed payment should not be paid repeatedly until status is checked. ToolOn will reconcile gateway records and either activate the order or allow the payment provider to reverse the amount. A customer should contact ToolOn before starting a chargeback so that duplication or service issues can be investigated. Fraudulent or abusive chargebacks may result in restriction and recovery of reasonable costs where permitted by law.

7 Plan Downgrade and Unused Credits

A downgrade takes effect at the next renewal unless the order says otherwise. Unused credits expire or roll over only as stated on the pricing page or order. Credits cannot be transferred between unrelated accounts redeemed for cash or treated as a wallet balance.